Onboarding guide
Setting Up Ledger Live From First Launch to First Account
Ledger Live is the desktop and mobile application that turns a sealed hardware wallet into a working one. Setup has two halves that people often blur together: installing Ledger Live on a computer or phone, and then initializing the hardware device through the onboarding flow that Ledger Live runs. Both have to happen, in that order, before a single balance shows up on screen.
A first-time setup usually takes twenty to thirty minutes, and most of that time goes into writing down and confirming your recovery phrase on the device itself. Nothing in the Ledger Live setup should ever ask you to type that phrase into the app, into a browser, or into a support chat. If something claiming to be Ledger Live asks for those words, the setup has gone wrong and should be stopped immediately.
This page covers the whole sequence in order: system and hardware requirements, downloading Ledger Live without landing on a counterfeit, installing it on each platform, initializing the device, the genuine check, installing coin apps, adding accounts, the settings worth adjusting on day one, and what to do when Ledger Live refuses to see your device.
What the setup actually does
Two systems, one flow: an app on your computer or phone, and a secure chip that never hands over its secrets.
During setup, the hardware device generates a private key inside its secure element and keeps it there permanently. Ledger Live never sees that key. What Ledger Live receives is the public part of each account, which is enough to derive addresses, read balances from the blockchain, and build unsigned transactions. Every signature happens on the device, after you confirm the details on the device screen.
That division explains why the setup feels like it jumps back and forth. Ledger Live gives instructions, and the device performs the sensitive parts: choosing a PIN, generating the recovery phrase, confirming that phrase, and later approving each app installation. When the two screens disagree, the device screen is authoritative, and Ledger Live is only a convenient window onto it.
The data Ledger Live keeps locally is a cache: your account list, names, operation history, and preferences. That cache lives on the machine where you installed Ledger Live, not on a Ledger account in the cloud. Deleting Ledger Live or moving to a new laptop loses nothing important, because reconnecting the device to a fresh installation rebuilds the same accounts from the same keys.
What you need before you start
Gather everything first. Interrupting the recovery phrase step is the single most common cause of a restart.
Ledger Live for desktop runs on current 64-bit versions of Windows, macOS, and Linux, and the mobile edition runs on recent iOS and Android releases. Older operating systems that no longer receive security updates from their vendor may install Ledger Live but should not be used for wallet setup at all, since the app inherits whatever trust you place in the machine underneath it.
On the hardware side you need the device, the cable that came with it, and a working connection method. Wired setup over USB is the most predictable path on a computer. On a phone, Bluetooth models pair wirelessly, while a USB-only model needs a compatible cable and an Android handset, because iOS does not support wired connections to this class of device.
Have the blank recovery sheets from the box, a ballpoint pen, and a half hour where nobody will interrupt you. Do not photograph the sheets, do not type the words into a password manager, and do not read them aloud near a smart speaker. Ledger Live will pause and wait for you, so there is no timer forcing you to rush the only step that cannot be redone later.
| Model | Desktop | Mobile |
|---|---|---|
| Nano S Plus | USB-C cable | Android, USB-C cable only |
| Nano X | USB-C cable | iOS and Android, Bluetooth |
| Flex | USB-C cable | iOS and Android, Bluetooth |
| Stax | USB-C cable | iOS and Android, Bluetooth |
Setting up Ledger Live in five steps
The short version. Each step is expanded in the sections that follow.
If you want the shape of the process before the detail, this is it. The order matters, because Ledger Live is what drives the device through its own initialization, and the device is what unlocks the rest of the app.
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01
Install the app. Download Ledger Live for your computer from the official application page, or install the mobile edition from the App Store or Google Play, checking that the publisher is Ledger.
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02
Open Ledger Live, choose your device model, and start the onboarding flow. Tell Ledger Live whether this is a brand new device or one you are restoring from an existing recovery phrase.
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03
Set a PIN on the device, then write down the recovery phrase it shows and confirm the words back to it. Ledger Live waits during this stage and displays guidance only.
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04
Let Ledger Live run the genuine check, which asks Ledger servers to verify that the secure element is authentic and unmodified. Setup only continues once that check passes.
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05
Install the coin apps you need and add your first accounts. From here Ledger Live shows a portfolio, and you can receive a small test amount before moving anything substantial.
Downloading Ledger Live safely
Counterfeit wallet apps are a documented attack pattern. The download step deserves more care than it usually gets.
Type the official Ledger address into the browser yourself rather than clicking a search result, a sponsored ad, or a link in an email. Fake wallet applications have repeatedly reached both search advertising and official app stores, and reporting on crypto theft by outlets such as Reuters keeps returning to the same lesson: the impostor app usually looks better than the real one. A counterfeit build of Ledger Live has one job, which is to collect your twenty-four words.
On desktop, the installer is code signed. Windows may show a SmartScreen prompt on a very fresh release, and macOS checks the signature through Gatekeeper before the app opens. If your operating system reports an unidentified or unverified developer for something claiming to be Ledger Live, stop and delete the file rather than clicking through the warning.
Linux users get an AppImage. Make it executable, then run it. Because Linux does not ship the necessary USB permissions by default, the device may not appear until the udev rules are installed; the official documentation provides a single command that adds them, after which Ledger Live detects the device without root privileges.
On phones, install Ledger Live only from the App Store or Google Play and check the developer name on the listing page before tapping install. Look at the number of ratings as a sanity check: a wallet app with a handful of reviews and a familiar icon is a warning sign, not a new release.
Once installed, let Ledger Live update itself. Desktop builds check for new versions at launch and prompt you, and the app should be updated before a firmware update rather than after, since newer firmware sometimes needs a newer Ledger Live to talk to it properly.
Installing on desktop and mobile
Both editions can initialize a device. Which one you start with depends mostly on your hardware model.
Desktop installation is unremarkable: run the installer on Windows, drag the app to Applications on macOS, or launch the AppImage on Linux. The first launch of Ledger Live opens onboarding rather than the portfolio, and it will stay in that state until a device has been set up or the app is told you are only browsing.
On mobile, the first launch asks for the permissions it needs. Bluetooth pairing on Android requires permission to find nearby devices, and depending on the Android version that request may be phrased in terms of location. Granting it lets Ledger Live scan for the wallet; denying it leaves the pairing screen spinning with no device found.
Pairing is confirmed on both sides. Ledger Live shows a device name, the hardware shows a pairing code, and you approve it on the device. After that first pairing the connection reconnects automatically whenever you unlock the wallet with Ledger Live open.
Many people set up on a computer and add the phone later, which works fine: the same device can be paired with as many Ledger Live installations as you want. The comparison below covers what actually differs between the two editions during setup.
| Setup task | Desktop | Mobile |
|---|---|---|
| Initialize a new device | Yes, all models | Yes, Bluetooth models and Android over USB |
| Genuine check | Yes | Yes |
| Install and remove coin apps | Yes | Yes, while connected |
| Firmware updates | Most reliable path | Supported over Bluetooth on compatible models |
| Long account lists and history | Easier on a large screen | Workable, more scrolling |
| Local data location | Computer only | Phone only |
Initializing the device through Ledger Live
PIN, recovery phrase, confirmation, genuine check. The part of setup that cannot be repeated casually.
Starting onboarding
Connect the device and pick your model in Ledger Live. The app then asks whether you are setting up a new device or restoring one, and it walks through a few short confirmations about who controls the recovery phrase. Read them rather than clicking through; they describe the trade-off you are accepting by holding your own keys.
A brand new device shows a welcome prompt on its own screen. Ledger Live mirrors the instruction, but the buttons or touchscreen on the hardware are what advance the flow. If the device already shows a PIN entry screen instead, it has been initialized before, and you should skip to the section on existing devices.
Choosing a PIN
The PIN is between four and eight digits and is entered on the device, never in Ledger Live. Three wrong attempts wipe the device, which sounds harsh but is the point: a stolen wallet is useless without the code, and the wipe is recoverable with your phrase. Pick something you will remember without writing it next to the recovery sheet.
Recording the recovery phrase
The device generates twenty-four words and shows them one at a time. Write each word in order on the supplied sheet, in clear handwriting, and check the spelling as you go. This phrase is the wallet. Anyone holding it can rebuild your accounts on any compatible wallet without your device, your PIN, or your copy of Ledger Live.
The device then asks you to confirm a selection of the words to prove that you recorded them. Ledger Live shows progress on screen but receives none of the words themselves. If you make a mistake, the safest response is to restart the whole initialization and generate a fresh phrase rather than guessing at what you wrote down.
The genuine check
With the phrase confirmed, Ledger Live runs an authenticity check. The device proves cryptographically to Ledger servers that its secure element is genuine factory hardware carrying signed firmware. This is what protects against a tampered or counterfeit unit bought through an unofficial reseller, and Ledger Live will not proceed to the portfolio if the check fails.
Some versions of the flow finish with a short quiz on security basics before unlocking the main interface. It takes a minute and covers the same ground as this page: the phrase is never typed into software, and support staff never ask for it.
Installing apps and adding accounts
One app per blockchain on the device, one or more accounts per app inside the interface.
Each blockchain needs its own small application installed on the device. Open the My Ledger section of Ledger Live with the device connected and unlocked, allow the manager connection on the device screen, then search for the coin you want and install it. Installation takes a few seconds per app.
Device storage is limited and varies by model. Ledger Live shows how much space remains and warns you before you run out. Removing an app does not touch funds or accounts, because the keys are derived from the recovery phrase rather than stored in the app, so you can uninstall something today and reinstall it next year with the balance intact.
With the coin app installed, use Add account in Ledger Live. The app asks the device for the public key of that blockchain, scans for addresses that already have a history, and offers to create the next empty account. Accounts appear in the portfolio immediately and start syncing their history.
Name your accounts as you create them. A wallet with four Bitcoin accounts and three Ethereum accounts becomes hard to reason about six months later, and renaming inside Ledger Live is a local label, not an on-chain change, so you can be as descriptive as you like.
Before moving a meaningful amount, do a rehearsal. Use Receive in Ledger Live, verify that the address shown on the computer matches the one displayed on the device screen character for character, send a small amount, and wait for it to confirm. That single test catches clipboard malware, wrong-network mistakes, and mistyped addresses while the stakes are still low.
Settings worth changing on day one
Four adjustments that make the rest of the year easier.
Turn on the password lock. It encrypts the local Ledger Live database so that someone with access to your unlocked computer cannot open the app and read your balances and address history. It does not protect funds, which are already protected by the device PIN, but privacy is worth the extra step at launch.
Set your display currency and language so that the portfolio reads in units you actually think in. This is cosmetic and stored locally, and changing it later re-renders history without touching any data.
Decide about analytics and technical reports in the privacy settings. Ledger Live asks during onboarding and lets you change your answer at any time. Turning both off reduces what leaves the machine; leaving crash reports on gives more diagnostic detail if something breaks during a future update.
If you run your own node, the advanced settings let Ledger Live query it instead of the default explorers for supported chains. Most people will not need this, but it is the setting that most improves privacy for anyone who cares about which server sees their address queries.
Setting up with a device you already own
Restoring a phrase, or connecting an initialized wallet to a fresh installation.
If the device is already initialized and you simply installed Ledger Live on a new machine, there is nothing to restore. Connect, unlock with the PIN, let Ledger Live run the genuine check, then add your accounts again. The app rediscovers everything from the device, and the only thing you lose is local cosmetics like custom account names.
Restoring from a recovery phrase is different. Choose the restore option in Ledger Live, set a PIN on the device, and then enter your existing words on the device itself using its keypad or touchscreen. Ledger Live displays instructions and progress while the entry happens entirely on the hardware.
After a restore, install the coin apps you need and add accounts as usual. Ledger Live scans each derivation path for existing history, so old accounts reappear with their balances rather than starting from zero. If an account seems missing, it is usually a matter of the derivation path or address format used originally, and the add-account screen has options for those cases.
Running Ledger Live on more than one machine
Same device, several installations, independent local data.
There is no limit on how many copies of Ledger Live you use with a single wallet. A laptop and a phone is the common pairing, and both stay in agreement because both read the same accounts from the same device. What they do not share automatically is the local cache, so account names and preferences set on one installation do not appear on the other.
Setting up the second installation follows the same path as the first, minus the initialization: install Ledger Live, connect and unlock the device, allow the connection, and add accounts. Newer versions of Ledger Live also offer a sync feature that keeps the account list consistent between your own installations, which saves repeating the discovery step on every machine.
Keep in mind that each machine is a separate trust decision. A shared or work computer running Ledger Live can see your balances and addresses whenever the app is open, even though it can never move funds without the device and your PIN. If that visibility bothers you, restrict Ledger Live to hardware you control.
Security rules that apply during setup
Short list, no exceptions. Most losses trace back to breaking one of these.
Buy hardware from the manufacturer or an authorized reseller. A device with a pre-filled recovery phrase in the box, a scratch card of words, or printed setup instructions that differ from the flow inside Ledger Live is a scam, and no amount of careful setup afterwards can fix it.
Treat unsolicited contact as hostile. Phishing campaigns aimed at hardware wallet owners impersonate support teams, send fake update notices, and even mail counterfeit devices; the pattern has been covered widely in mainstream technology reporting, including by the BBC. Real updates arrive inside Ledger Live, not in your inbox.
Verify on the device, always. Addresses shown by Ledger Live are convenient, but the device screen is the trustworthy display, and comparing the two before receiving or sending is the habit that defeats malware on the host machine.
Finally, keep the recovery phrase offline and separate from the device. Optional recovery services exist as paid subscriptions and are never required to finish setting up Ledger Live; skipping them during onboarding leaves the standard, fully self-custodial arrangement in place.
Fixing common setup problems
Detection failures dominate support requests, and cables cause more of them than software does.
Work through the physical layer first. Many cables supplied with phones carry power but no data, and a charge-only cable produces exactly the symptom people blame on Ledger Live: the device lights up, but the app never sees it. Swap the cable, try a different port, and connect directly rather than through a hub.
Then check state. The device must be unlocked with its PIN, and any prompt on its screen must be answered before Ledger Live can continue. Other software that talks to the same device, including a browser tab with a web wallet open, can hold the connection and block the app entirely.
| Symptom | Likely cause | Fix |
|---|---|---|
| Device not detected on desktop | Charge-only cable or busy port | Change cable, use a direct port, close other wallet software |
| Nothing found on Linux | Missing udev rules | Install the rules, then unplug and reconnect |
| Bluetooth pairing never completes | Permissions denied or stale pairing | Grant nearby-device access, forget the pairing, retry |
| App install fails on the device | Storage full | Uninstall unused coin apps, funds are unaffected |
| Accounts gone after reinstall | Local cache cleared | Reconnect the device and add accounts again |
| Balance stuck or history incomplete | Sync cache out of date | Clear the cache in settings and resynchronize |
| Genuine check fails | Network block, or untrusted hardware | Disable VPN and firewall filtering, retry, then contact official support |
Clearing the cache is safe and is often the fastest cure for a portfolio that shows the wrong number. It deletes only the local copy of blockchain data that Ledger Live keeps for speed, then rebuilds it from the network. If a firmware update is interrupted mid-flow, reconnect and let Ledger Live resume; the device is designed to survive that state, and your recovery phrase remains the ultimate fallback.
Confirming the setup is finished
Run this before you transfer anything of value.
Setup is complete when four things are true at once: the device has a PIN you remember, the recovery phrase is written down and stored somewhere safe, the genuine check has passed inside Ledger Live, and at least one account shows the correct balance after a small test transaction.
Done correctly
- Recovery phrase handwritten, offline, stored apart from the device
- Password lock enabled inside Ledger Live
- Test deposit received and confirmed
- Firmware and app both current
Stop and redo
- Phrase came pre-printed with the device
- Any app or site asked you to type the words
- Genuine check never passed
- Installer came from a search ad or a message
Keep the habit going after setup. Open Ledger Live occasionally to apply updates, confirm receiving addresses on the device screen every time, and re-read your recovery sheet once a year to make sure the ink is still legible. Those three routines cover almost everything that goes wrong after a clean start.
Setup questions people ask
Answers to the questions that come up most often during a first installation.
Does Ledger Live cost anything?
No. Ledger Live is free to download and use on desktop and mobile. Costs appear only when you transact: network fees paid to the blockchain, and provider fees on optional services like buying or swapping through third parties inside the app.
How long does setup take?
Plan on twenty to thirty minutes for a new device. Installing Ledger Live takes a few minutes, the PIN and recovery phrase take most of the rest, and adding your first accounts is quick. Restoring an existing phrase takes longer because entering twenty-four words on the device is slow by design.
Can I set up without a computer?
Yes, if your model supports Bluetooth. Ledger Live for iOS and Android can run the full onboarding, including the genuine check. A USB-only model can be initialized from an Android phone with the right cable, but not from an iPhone.
Will Ledger Live ever ask for my twenty-four words?
Never, under any circumstances. Ledger Live has no screen for entering a recovery phrase, and neither does any legitimate support process. Restoration is typed on the hardware itself. Any prompt asking otherwise is an attempt to steal your funds.
What happens if my computer dies?
Nothing to your funds. Install Ledger Live on the replacement machine, connect the device, and add accounts again. If both the computer and the device are lost, the recovery phrase restores the wallet onto a new device, which you then pair with a fresh Ledger Live installation.
Can one installation handle two devices?
Yes. Ledger Live works with multiple hardware wallets, and accounts from each appear in the same portfolio. Connect whichever device holds the account you want to use, since signing still requires the device that controls those keys.
Do I have to use Ledger Live at all?
A device can be used with some third-party wallets, but the initial setup, firmware updates, and app installation are handled through Ledger Live, so most people install it regardless. It is also the simplest way to confirm that a device is genuine before trusting it with anything.
Why does Ledger Live show a zero balance after restoring?
Usually because the accounts have not been rediscovered yet, or the original accounts used a different address format. Install the relevant coin app, add accounts again, and check the derivation path options if a known balance still refuses to appear in Ledger Live.